3300 S. 14th Street, Suite 212
Abilene, Texas 79605
325.692.3000 – Tel
325.692.3002 – Fax
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212.422.3700 – Tel
212.422.3720 – Fax
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Our Clients Case Studies – Case 4 — Global Science Company
Since 1998, Ferris Consulting has provided dedicated application support for a division of a leading international chemical company. Ferris Consulting currently provides technical support to this client out of two locations, including a team of five analysts based in their Wilmington, Delaware headquarters supporting the Finished Product Systems (FPS) Applications, as well as a team of eight in Charlotte, North Carolina supporting the Engineering Management Systems (EMS), Administrative Personnel Records (APR), Product Quality Management (PGM), and Cost and Financial Accounting System (CFAS) Applications.
The Ferris Consulting team of technical experts and client managers have not only added value by controlling the client's costs, but have increased the overall scope of service and maximized customer satisfaction. Established documentation shows that a Ferris Consulting analyst can resolve a client end-user's technical and/or business issue within two hours – a direct result of the extensive knowledge and experience gained throughout our long history of service with this important client.